T&C's
Contents
1. Privacy and data protection policy
2. Cancellation policy
3. Contact policy
4. Consent and Chaperones
5. Payment of fees including Wedesign Silver splints
6. Complaints procedure
7. Standards of practice
Privacy and data protection policy
M&A Therapies Privacy Policy
At M&A Therapies, we’re committed to protecting and respecting your privacy. This Policy tells you how we use personal information collected on our website and in our clinics. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy
This privacy notice aims to give you information on how M&A Therapies collects and processes your personal data through your use of this website, including any data you may provide through this website when you fill in the “contact us” form..
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient at M&A Therapies.
What type of information is collected from you?
The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and how you’ve interacted with the site. If you make a payment by card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
· To provide and fulfil Services between yourself and M&A Therapies, and that of your insurance provider
· To refer you onto a Consultant, where you have given your consent
· To notify you about changes to our Service
· To provide customer support
· To gather analysis or valuable information so that we can improve our Service
· To monitor the usage of our Service
· To detect, prevent and address technical issues
· To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.
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As a provider of healthcare services and assessments, our clinicians are under a legal requirement to document your treatment. These treatment notes will necessarily include data about your health. Further to the legal grounds for processing above we will process health data on the basis: That it is necessary for medical diagnosis and the provision of health care services.
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When providing healthcare services such as physiotherapy or other musculoskeletal treatments we have a professional obligation to supervise and audit the quality of the treatment provided by our healthcare professionals, where we process patient health data for these purposes the further legal ground for doing this is ensuring high standards of quality and safety of health care.
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We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. All data is stored on a secure server as part of our website or clinical databases. Your clinical notes are stored securely for a period of up to 8 years as required by law. All electronic data is password protected and only accessible by authorised individuals.
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How can you access and update your information?
The accuracy of your information is important to us. If any of your details change then please contact us directly on matherapies187@gmail.com or alternatively call on 07848913311
Security Of Data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
DoubleClick DART Cookie
Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to Whitstable Pilates and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads.
Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.
https://policies.google.com/technologies/ads
We also use Facebook / Instagram to display adverts, promotions and news to customers who have previously visited our website in the last 90 days.
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Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Note, the privacy practices set forth in this privacy policy are for M&A Therapies only.
If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:
· M&A Therapies Ltd 187 Westbrook Avenue Margate Kent, CT9 5HN
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You may request details via our personal data protection officer for information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.
Legal
By accessing matherapies.co.uk or any content found on this web site, you are deemed to have entered into an agreement with M&A Therapies Ltd and to have agreed to be bound by the terms set out below. The web site is owned and operated by M&A Therapies Ltd
Your treatment at M&A Therapies will require you to share your personal information. For example, we require your contact details for arranging, changing and reminding you of appointments as required as well as relevant medical history.
All data is encrypted backed up daily. Any written notes are stored securely at M&A Therapies Ltd. This is a mandatory requirement of the Health and Care Professions Council (HCPC)
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All rehab programmes will be created and sent to clients via an app called Exercise Prescriber /Wibbi. The only personal data stored via these systems is your name, email address and our written prescription notes to allow integration between the two operating systems. The app do not have access to this information and are not permitted to contact you. Your record will be retained for a minimum of 8 years in line with government policy.
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M&A Therapies will never sell or share any of your contact details to a third party and your expressed written consent will be required should we need to release your clinical records to another health professional, such as your GP, as part of your treatment.
It is your right to see your medical records including assessments, treatments, discharge letters and medical reports if necessary, and you may request these in writing to M&A Therapies Ltd. We will be more than happy to assist with this at no detriment to your ongoing treatment.
You also have the right to a ‘no further contact’ request which would prevent M&A Therapies Ltd from contacting you thereafter, however we are required by law to retain all medical records, including your personal information for a minimum of eight years. We are required to retain medical records for paediatric (aged 16 or under) clients for a longer period. Clinical records that have not been accessed for two years are securely archived at M&A Therapies Ltd and appropriately destroyed on-site at the earliest legal opportunity. All electronic notes are archived and then deleted in the appropriate timeframe.
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To further enhance the service that M&A Therapies Ltd offers you, we would like to contact you to obtain feedback on your experience with us from time to time. Please let us know if you would like to opt out of this.
We take your privacy seriously and make every reasonable effort to ensure your data is protected. Should you have any concerns on how we use or handle your data please contact us at M&A Therapies Ltd or alternatively you are entitled to contact the Information Commissioners Office (ICO).
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Cancellation policy
At M&A Therapies Ltd we strive to provide excellent clinical care to you and all of our clients.
In order to maintain consistency with this and ensure clients are seen in a timely manner, we have an appointment cancellation policy. When an appointment is scheduled, that time has been set aside for you, and when it is missed, that time cannot be used to treat another client who also needs our service. Therefore, we ask that you familiarise yourself with our cancellation policy below:
We politely request that you give the clinic 24 hours notice in the event that you cannot attend your scheduled appointment slot. This will allow another client to be scheduled into that free appointment time. You will not be charged for cancelling an appointment more than 24 hours in advance.
If a client misses an appointment without contacting the clinic, this is considered a missed appointment and a full standard fee will be charged.
We politely request that all clients settle cancellation and non-attendance charges prior to their next appointment.
If you arrive late for your appointment, we will do our best to deliver a complete service in that time, however please bear in mind this may not be possible and your full appointment fee will be charged.
Cancellation with less than 24hrs notice: 100% appointment charge
Cancellation more than 24hrs notice: No charge
Failure to attend with no contact: 100% appointment charge
We also understand that there may be occasions when unavoidable situations may cause you to miss your appointment for good reason. In this case it is at the discretion of the practice manager to waive these charges as a gesture of good will.
Contact policy
Social media is a great way to communicate regarding what M&A Therapies ltd has to offer as a service, however we encouraged all our clients to contact use via email; phone or text / What’s App Message. Please feel free to contact us outside our working hours but note we aim to only respond to all messages during working hours to ensure a good work/life balance, which we hope you can appreciate.
Consent and chaperones
M&A Therapies Ltd take the protection of clients and practitioners throughout the treatment process very seriously. The Chartered Society of Physiotherapy set guidelines to ensure the standards of treatment. More information can be found here: https://www.csp.org.uk/publications/chaperoning-and-related-issues M&A Therapies Ltd require all clients aged 16 or under to be supervised by an adult during examinations and treatment sessions. If a client is over 16, they may also bring an informal chaperone such as a friend or relative. A chaperone is an adult acting as an impartial third party. Due to the fact that we are a small business we are unable to offer our own chaperone. In order to achieve the best possible physiotherapy assessment, clients may be asked to undress to an appropriate degree. You may therefore, feel more comfortable bringing a vest top, sports bra or shorts etc to change into for your appointment.
If client is required to undress, the physiotherapist will leave the room to provide the required level of privacy and towels will be provided for modesty.
Please let your physiotherapist know at any time during your assessment if you are uncomfortable. The client is responsible for consenting verbally to examination and treatment, and this is noted in the clinical records. The client has the right to withdraw consent at any time.
Payment of fees
The responsibility of payment remains solely with the client. Please ask us of up date of our fees.
M&A Therapies ltd business of therapy on self-pay basis and to do not offer support from health insurance companies. M&A Therapies Ltd are instructed by a number of care management agencies and do provide assessment and treatment on their instruction.
If there are extra costs; dressings; thermoplastic/ neoprene splints; tapping etc. we endeavor to inform you of the pricing prior to proceeding with that aspect of your care.
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We Design Silversplints provision
M&A Therapies is partner of We Design Silver splints and complete additional training to asses and complete minor alteration for silver splints.
M&A Therapies Ltd completes assessment appointment and potential need for between 1 & 2 fitting and adjustment appointments. These are directly paid to M&A Therapies at the time of appointments. The appointment charges will be clearly explained at the time of booking and are separate to cost of silver splints and P&P
M&A Therapies Ltd will clearly explain the sliver splint pricing including post and packing. After the initial appointment payment you are not obliged to proceed with purchasing the silver splints. You will be provided with payment details for the silvers splints but will not be ordered until payment is cleared via direct payment. Once payment is received, M&A Therapies will proceed with order once payment is clear. Within 3-4 weeks a follow up fitting appointment will be made. A further payment will be required for this at the time for the follow up fitting appointment.
If further adjustments are required occasional a future follow up appointment is required.
We Design are responsible for and bear all expenses of producing, packaging, shipping, insuring Silversplints for/to Partner based on Incoterm 2020 Delivery Duty Paid (DDP).
We Design remains responsible for new Silversplints, that are not made to the specifications of the order.
You will be provided with Declaration of conformity and user instruction. We Design offer a warranty of the Silverspints - Dynamic models obtain a 1-year warranty, while static models obtain a 2-year warranty.
​Refund policy
On occasions, you may not require our service after booking. Providing it is more than 24 hours in advance of your appointment, any monies paid will be repaid, minus any card transaction fees we have incurred. Refunds will be processed by the same means as payment and must be requested within three month of booking. Please allow 5-10 days for the money to return to your account.
Gift vouchers are non-transferable and non-refundable.
Complaints policy
We hope that you will be very satisfied with your assessment and treatment with us at M&A Therapies Ltd, however we are always looking to improve our service wherever possible. If are dissatisfied with any of the assessment or treatment that you have received with us please do contact us via telephone or email to make a formal complaint. Complaints will be taken very seriously and we will always endeavor to resolve any issues with clients where possible.
Standards of practice
Here at M&A Therapies Ltd we are committed to consistently providing care in line with the national standards of the HCPC; Chartered Society of Physiotherapists; British Association of Occupational Therapists; British Association of Hand Therapist
All of our therapists are HCPC & COT or CSP registered and their names can be found on this HCPC register https://www.hcpc-uk.org/check-the-register/
Training/rehab plans
Your training and rehab plans are created as a guide only and by agreeing to our terms and conditions you confirm understanding that all exercise is undertaken at your own risk within your own physical limitations.
If you have any doubts about your ability to exercise or there are any changes to your health or medical status, it is your responsibility to inform us of these changes and to seek the appropriate medical advice from your GP or A&E. We are unable to accept any responsibility for injuries or illnesses acquired during the undertaking of the training plans.